A must-read business book for every CEO, manager or aspiring leader of small, mid-sized and family-run companies.
“This book touches on three things that make any business better: leadership, company culture, and providing a top-notch customer experience. Diane’s extensive background in marketing and branding coupled with her high level of emotional intelligence make this book a must-read for business owners who want to have the extra edge in appealing to not only potential customers, but also to their employees, who are the true soul of any successful company.”
Linda Williams, Senior Corporate Paralegal
Delivering a soulful experience involves a conscientious effort to provide an unforgettable memory to customers. It describes anything from a visit to your website, shopping in your store, using your salon service, dining at your restaurant, or attending a branded event or party. It can only be accomplished by a cohesive team that genuinely cares about the customer. Companies that consistently get it right with leadership, company culture, and giving the customer above and beyond what they expected deliver The Soulful Experience. This book will provide simple (yet not necessarily easy) suggestions to business owners, executives, and managers who are ready to take the steps necessary to stand apart from the competition.
Order a copy for every manager on your team today!